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TERMS & CONDITIONS 

 

Latest update: September 15th, 2023

 

This Agreement governs the provision of services by MoverTron, a Texas Limited Liability Company, herein referred to as "Carrier." By accessing or using any part of the MoverTron website, you, the User, agree to comply with and be bound by the terms and conditions outlined herein.

 

Scope and Acceptance

 

The MoverTron website is operated by Carrier. This Agreement encompasses all information, tools, and services made available on this site, contingent upon your acceptance of all terms, conditions, policies, and notices detailed here. Engagement with our website, including but not limited to visiting, purchasing, or content contribution, signifies your agreement to these terms and conditions, as well as any additional terms and conditions and policies linked herein or via hyperlink. These Terms of Service are applicable to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

 

Requirement for Use

 

Prior to accessing or using our website, you must agree to these Terms of Service. If you do not consent to these terms and conditions, you are not authorized to access or use our website or services. This Agreement shall be deemed an offer, and your acceptance is expressly limited to these Terms of Service.

 

Updates and Modifications

 

Carrier reserves the right to modify or update these Terms of Service at any time, with changes effective upon posting to the website. It is your responsibility to review these Terms of Service regularly for any modifications. Your continued use of the website after the posting of changes will constitute your acceptance of such changes.

 

Legal Capacity

 

By agreeing to these Terms of Service, you affirm that you are either at or above the age of majority in your jurisdiction of residence and, if applicable, have permitted your minor dependents to use this site.

 

Lawful Use

 

You agree not to use our products or services for any unlawful or unauthorized purposes, and not to violate any applicable laws, including copyright laws, within your jurisdiction.

 

Prohibited Conduct

 

You must refrain from transmitting harmful or destructive codes, such as worms, viruses, or destructive code. Any breach or violation of these Terms will result in immediate termination of your services.

 

GENERAL CONDITIONS

 

MoverTron maintains the discretion to deny service to any individual at any time for any reason.

 

Please be aware that your content, excluding credit card information, might be transferred in an unencrypted manner. This includes (a) transfers across various networks and (b) modifications to meet and adapt to technical specifications of connecting networks or devices. Rest assured, credit card information is always securely encrypted during network transfers.

 

You are prohibited from replicating, duplicating, copying, selling, reselling, or exploiting any part of the Service, including its use and access, as well as any contact available on the website through which the service is provided, without our explicit written consent.

 

The section titles in this agreement are provided for convenience only and will not influence or restrict the interpretation of these Terms.

 

CONSENT TO RECEIVE MESSAGES

By providing your telephone number(s) to us, you agree to receive SMS messages (including text messages), as well as phone calls (which may include prerecorded and artificial voice and auto-dialed calls) from us, our agents, representatives, affiliates, or those acting on our behalf. These communications may contain service-related information, inquiries regarding your use of the Services or Even Account, and marketing details.

 

We assure you that your mobile information will not be shared with third parties or affiliates for marketing or promotional activities. This excludes data related to the origin of text message opt-ins and consents, which will not be shared with any third parties.

 

You confirm that the telephone number you have provided is your own and that you are authorized to receive messages and calls at this number.

 

Should you cease using a provided telephone number, you agree to inform us promptly. Our agents, representatives, affiliates, and those communicating on our behalf may utilize the communication methods described herein, even if it results in costs to you for receiving such messages or calls.

 

Please note, standard message and data rates may apply to all SMS messages. We reserve the right to modify or discontinue our SMS messaging service at any time, without notice and without any liability to you.

 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our services are subject to change without notice.

We reserve the right at any time to modify the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

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Cancellations and Moving Date Changes

  • To cancel your move and request MoverTron LLC, a minimum period of notice of no less than 1 business day or 24 hours prior to your move date is required in order for you to avoid additional penalties.

  • To reschedule your move date or request   MoverTron LLC, we require a minimum period of notice of 1 business day prior to your booked move date, penalties will apply if we are not informed within these guidelines of our rescheduling date.

  • Peak periods require additional notice for rescheduling. All moving and storage services booked between the 25th to the 31st of any month, and the 1st to the 2nd of any month are subject to a penalty of 100% of the total price if the rescheduling and cancellation notice is not provided within 3 business days of the original move date.

 

Additional charges

  • If on the day of your move, you have more items that are not reflected on your quoted and original inventory list you will be provided with an updated quote for moving the additional items. For MoverTron LLC to move your additional items you will be required to review your updated quote and will be charged an additional moving fee for those items.

  • We tolerate UP TO +/- 5% discrepancy in the inventory list on the day of the move, however if there is a significant number of additional items and changes to your inventory list that were not quoted for, our moving crew will inform you and will contact a  MoverTron LLC Sales Representative to propose the adjustment to your quote.

  • Payment for the additional items can be made over the phone, we accept all major credit, visa, and debit cards.

  • If payment for the additional items will be using cash or bank check, payment must be made prior to the move beginning.

  • We cannot move your additional items unless that additional item fee is paid at that time for your additional items.

  • If there is no parking within 150 feet of the entrance of the pickup and drop-off locations an excessive carrying and pushing fee is applicable depending on volume and distance. The moving crew will advise the customer of this and inform the moving consultant who booked this service for the customer to charge the additional fee, this depends on the volume of your move, with the maximum fee of $300.

  • Payment of parking tickets is the responsibility of MoverTron LLC.

  • In a jurisdiction where a customer can obtain a parking permit prior to the move, MoverTron LLC will inform the customer on how they can do so, for a small fee which will be paid to their local government. This is applicable to New Jersey and Hoboken. The customer will be responsible for fulfilling this requirement and completing the process with the appropriate local government authorities.

  • if the drop-off destination is correctly provided at the time of booking, your guaranteed flat price quote includes fuel and mileage. For any additional 10 miles MoverTron LLC has to travel to complete services that were not originally accounted for an additional fuel and mileage fee will be applied.

 

Hourly labor Billing

  • It is the customer's responsibility to specify the requested hours of labor they require for their hourly moving service when booking their moving service. If the hourly moving service exceeds the customer's requested hourly time frame MoverTron LLC is not liable for incorrect hourly time frame estimates.

  • If hourly services are booked, MoverTron LLC  requires the minimum hours for hourly moving services, a minimum of 2 hours for 2 movers and a minimum of 3 hours for 3 movers.  MoverTron LLC will not book or confirm hourly moving services that are under these hourly service requirements.

  • Hourly labor moving services commence when the MoverTron LLC crew arrives at the pick-up location and commence work. Commencement of work begins when they first engage with the customer and begin services of moving.

  • If additional time is needed to complete the hourly moving service the customer will be billed for the additional time, in hourly or 30mins increments at the agreed hourly rate on their agreed binding quote.

  • The customer must make payment of additional hourly moving fees and any additional moving fees incurred during the move that were not originally quoted for on the day of their move via credit card over the phone with a MoverTron LLC sales representative. Payment must be made after  the  MoverTron LLC completes its hourly moving service and the bill of lading is signed at the drop-off location.

  • If the moving crew notifies the customer that additional time is needed to complete the moving services, beyond the original quoted time frame the customer is responsible for the payment of those additional hours. The moving crew to the best of their ability will aim to complete services in a timely and safe manner and will not be held liable for any additional hours incurred and fees incurred to the customer.

  • If the customer requests that additional time is needed to complete the moving services, beyond the original quoted time frame the customer is responsible for the payment of those additional hours.

  • Hourly moving services only apply to local moving services and are subject to MoverTron LLC’s Management discretion. Flat price quote moving services are the default billing and moving services of MoverTron LLC.  Hourly moving services do not apply for long-distance, storage move-in, storage move-out, or partial storage move services.

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Insurance and valuation coverage for customer belongings

  • Your belongings will be covered with free BASIC coverage of $0.60 cents per pound per article (item) by default as required by the Department of Transportation, Texas.

  • If you would like to purchase the optional Declared Value Protection you can do so here movinginsurance.com. Any additional coverage with our 3rd party insurance company movinginsurance.com MUST be purchased at least 48 hours prior to the move and CANNOT be added on under any circumstances the day of the move or post the move.

  • It is your responsibility to purchase this additional insurance. If you have a high-value item we strongly suggest you purchase 3rd party insurance as we are only liable to pay $0.60 cents per pound per item if the item is damaged or lost.

  •  MoverTron LLC may request additional fees if you have nominated for 3rd party insurance for your items to ensure our moving and packing supplies match the value of your items.

  • MoverTron LLC is not liable for any insurance claims or damages filed by the customer for already broken or damaged items that were picked up in their broken and damaged condition at the pickup location.  MoverTron LLC reserves the right to photograph and state the damaged and broken items on the bill of lading at the pick-up and drop-off location. The customer must acknowledge and sign next to these items that they were already damaged and broken prior to  MoverTron LLC  moving the items. The customer suspends MoverTron LLC from being liable for any claims for these specific damaged items during the performance of the moving & storage services. If the customer refuses to sign their bill of lading MoverTron LLC cannot perform the moving services and refund the customer.

  • If any item of a “set of furniture” is lost or damaged, payment/refund is only made for the contracted value of the item damaged, calculated as per the valuation equation and as defined by the Department of Transportation, not the entire set.

  • It is a felony punishable by law to double file a claim for damages for your item/s through both a moving company and 3rd party insurance provider for the same item/s. When the insurance claim is filed with two insurance providers, this situation is called” double dipping” and it is illegal. That is in the scenario that a customer has purchased an insurance policy for their items from a 3rd party insurance provider prior to their moving, and file a claim for the same item/s for damages, both through their moving company and 3rd party insurance provider.

    • Legally the insurance claim for one item can only be filed through one insurance provider, either via the moving company who is providing basic valuation/DOT insurance or if the customer had purchased 3rd party insurance through that insurance provider.

    • If the item/s has had a double claim for damages the 3rd party insurance provider will contact MoverTron requesting a damages fee for the item/s in which case MoverTron has already provided to the customer with a damages fee via basic valuation/DOT insurance. In such examples MoverTron will disclose evidence to the 3rd Party Insurance provider of ‘double dipping”. If the customer has double filed the customer agrees to acknowledge to each respective party MoverTron and the customers 3rd party insurance provider that they have double filed so that their claim can be closed by both parties. To avoid committing a felony the customer is to cancel the claim with one of two parties before the claim was processed and any compensation was provided by either party.

 

Building Insurance – COI (Certificate of Liability Insurance)

  • MoverTron LLC will provide customers who have booked their move and paid for their service in full with a Certificate of Insurance COI if it is required by your buildings’ management to perform a move, through our 3rd party insurance provider.

  • It is the customer’s responsibility to obtain the requirements from building management, provide them to us via email prior to their move, and notify MoverTron LLC if their pickup or drop-off address requires a COI.

  •  MoverTron LLC has the right to refuse to move the customer or charge an additional fee if we arrive at the pick-up or drop-off location and the customer did not provide COI information prior to the move day.

  •  MoverTron LLC does not provide floor and wall Masonite protection in our standard flat price quote moving service fee. If a customer or management building requires wall and floor Masonite padding/protection it is the responsibility of the customer to communicate this prior to their move day when booking their move, or within 48 hours of their move day to ensure that Masonite material is prepared for their move day. Additional material and handling fees apply for Masonite protection.

 

Claims and Refunds

  • Our aim is to resolve any claim as soon as possible when receiving your MoverTron LLC claims submission form, images, and relevant documentation regarding your claim.

  • You have 30 days from the date of move/delivery (or in the event of loss for the entire shipment, from the date your shipment should have been delivered) to file your claim. If you fail to file a claim within 30 days from your moving date MoverTron LLC will not be held liable for any damages or liabilities.

  • The claim must be submitted in writing to MoverTron LLC. After you submit your claim, MoverTron LLC has 30 days to acknowledge receipt of your claim.  MoverTron LLC has 120 days to provide you with a disposition.  MoverTron LLC is entitled to 60-day extensions if the claim cannot be processed or disposed of within 120 days.

  • Claimant/submitter of the forgoing claim to MoverTron LLC hereby makes a solemn oath to the truth of the statements contained herein and exhibits attached, hereto, and that no material fact is withheld that should be included in this claim report. Once this claim/form has been reported/submitted claimant has 48 hours to report any additional issue, after which no additional items or issues can be added to the claim or be raised as a new claim to MoverTron LLC.

  • In the circumstances that a claim is open and or requested prior to the completion of delivery or services, MoverTron LLC reserves the right to issue a refund or compensation for the claim only after the goods have been delivered and or the service has been marked completed.

  • If you have a claim to make, please contact office@movertron.com. Once you submit your MoverTron LLC  claim form, you will be emailed a copy of the form for your own records.

  • A claim cannot usually be resolved immediately and may take some time before items can be inspected repaired or replaced. We appreciate your cooperation and patience in this process. You can expect the following from the process:

  • We take your feedback and claims very seriously. Once we have received all the information regarding your claim including any supporting pictures or evidence our claims team will be in touch to begin investigating your claim.

  • Your appointed contact in our claims department will be your key contact as we resolve your claim. They email and call you as we make progress and find a fair resolution as quickly as possible.

  • We will present you with a fair and considered settlement offer. If you accept the offer we will compensate you accordingly. If our offer is not accepted we will work with an independent arbitrator where appropriate.

  • MoverTron LLC will not take responsibility for the items reported as damaged if Tip Top Moving was not performing transportation and/or final delivery of the items. The customer is to seek damages through the 3rd party arranged/hired by the customer.

 

TVs and Electronics

  • Appliances and other electronic devices:  MoverTron LLC  will not be held liable for any internal components of an appliance and/or electronic device. When moving appliances & electronics it can be necessary to tilt or turn these in a position that is other than upright. Doing this can cause loose components that are inside to come loose. Also, vibrations in the truck can also cause components that may have already been loose to come apart. Therefore, MoverTron LLC does not warranty the internal components of any appliance or electronic device.

  • The customer is required to turn on their TV prior to MoverTron LLC packing the TV into a TV box, both the MoverTron LLC  foreman and customer are to acknowledge on the signed bill of lading that the TV works or does not work at the pickup and drop off location. If the TV does not work at the pick-up location MoverTron LLC is not held responsible for any damages or claims.

  • If the TV does work at the pick-up location and does not work at the drop-off location and no external damage is visible MoverTron LLC is not held responsible for any damages or claims.

  • If the TV does work at the pick-up location and does not work at the drop-off location and external damage is visible MoverTron LLC will process the damages and claim for the customer.

  • MoverTron LLC will not be responsible for damages to the TV if packed by a customer in their own box prior to the crew’s arrival.

  •  MoverTron LLC will dismount a wall-hanging TV if agreed at the time when the customer is booking their move free of charge, every additional TV wall dismount is $50 per TV. If MoverTron LLC is required to dismount a TV that was not outlined in the inventory list when the customer was booking their move, a dismount fee of $50 per TV will apply.

  •  MoverTron LLC does not offer TV wall mounting services, or any wall mounting services.

  • When moving any appliances, MoverTron LLC is not responsible for disconnecting the electricity and will not be responsible for disassembly/assembly of any appliances that cannot fit through the door unless previously agreed at the time of booking.

 

Furniture Assembly & Disassembly

  • MoverTron LLC will not be held liable for any damages caused when assembling and disassembling furniture. It is at the discretion of MoverTron LLC to determine if an item requires additional handling fees due to the size and complexity of the requested assembly and disassembly services.

  • It is the responsibility of the customer to fully disclose the true nature of the size and complexity of their items.  MoverTron LLC has the right to charge additional handling fees or refuse to move an item if, on the day of a move, large and complex items are present that were not fully disclosed at the time of booking.

  • It is the responsibility of the customer to provide furniture assembly manuals for any complex or large items.

  • It is the responsibility of the customer to contact the manufacturer of an item if it requires specific handling and care for the manufacturer to send their technicians to disassemble the item prior to MoverTron LLC picking up the item to be moved.

  • MoverTron LLC provides a variety of furniture handling services, some of which require special handling that must be communicated prior to the move as they may require an additional fee and resources to complete the move safely.

  • Large wall units must be communicated at the time of booking to ensure resources are available to handle such items, an additional handling fee will apply.

  • Armoire, china cabinets, pool tables, pianos, exercise machines, and similar oversized items that cannot be moved in one piece due to size or fragile material such as glass or compressed wood require an additional handling fee as they must be disassembled and reassembled.

  • MoverTron LLC will strictly not assemble furniture or any item that was not disassembled by MoverTron LLC at the pick-up location. MoverTron LLC will not be held liable for any damages or claims regarding the damage of items disassembled and packed by the customer.

  • If a customer’s furniture or item requires special handling that was not disclosed to MoverTron LLC during the booking process or disclosed to MoverTron LLC with a minimum of 4 business days’ notice prior to their move day MoverTron LLC reserves the right to not disassembled the furniture item.  MoverTron LLC requests that customers seek expert and professional furniture disassembly services for complex and special items that require special handling prior to their move day so that MoverTron LLC can move the disassembled item to the drop-off location, MoverTron LLC will not assemble such items at the drop-off location.  MoverTron LLC will aim to move such items, if possible, without disassembly. If the item cannot be moved without disassembly, and special handling is required, MoverTron LLC reserves the right to move the item and will not be held liable for any damages or claims. The customer will be responsible for sourcing the appropriate experts to disassemble and assemble the furniture for it to be moved safely.  MoverTron LLC will not be held liable to refund the charge items that are not moved due to the customer's inability to inform MoverTron Moving & Storage of special handling requirements.

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

MoverTron LLC  is not responsible for delays due to road traffic conditions.

MoverTron LLC  is not responsible for a building’s time restrictions.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall MoverTron LLC , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless MoverTron and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorney fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or with respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at office@movertron.com

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